Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
A Privacy Statement explains what information we hold about you, why we hold it, how we protect it for you and how you can have your information removed from our files if you so wish.
The General Data Protection Regulation (GDRP), come into effect on May 25th 2018 and affects the way that companies collect, store and manage information.
We need your personal data to comply with our contractual obligations. For example, in order to deliver your goods or come to your premises to affect an installation or repair, we need to know information such as your name, address, contact telephone numbers and so on. Where you have made a purchase from us, we need your details to hold any warranty details.
We will hold details such as your name, billing/delivery address, email and telephone numbers. We hold records of purchases, warranties, works done and invoices. We also record details of your interactions with us through our office, in store or online. Your image may be recorded on CCTV when you visit a shop or car park.
We may share your personal information with contractors who carry out work on our behalf; for example if we use a courier to deliver a product to you or we need to arrange for a specialist engineer to complete your work.
We may share you details with our Finance suppliers in order to arrange payment plans.
We do not share your information with third parties for marketing purposes.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. Access to your personal data is password-protected. We regularly monitor our systems for possible vulnerabilities and attacks, and we look to identify ways to further strengthen security.
You have the right to request:
If you have a complaint about the way we have handled your data you have the right to lodge a complaint with the Information Commissioner’s Office by calling 0303 123 1113 or online at www.ico.org.uk/concerns
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
This is the most likely reason for us to collect your data. In certain circumstances, we need your personal data to comply with our contractual obligations. For example, in order to deliver your goods or come to your premises to affect an installation or repair, we need to know information such as your name, address, contact telephone numbers and so on. Where you have made a purchase from us, we need your details to hold any warranty details.
In specific situations, we can collect and process your data with your consent. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
If the law requires us to, we may need to collect and process your data.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, with your consent, we may use your purchase history to send you personalised offers.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected.
We do not store sensitive data (such as payment card information). Such details are securely destroyed once used for the specific purpose it was obtained.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Examples of data retention periods include:
When you place an order, we’ll keep the personal data you give us for five years so that we can comply with our legal and contractual obligations. In the case of certain products, such as the sale of electrical items, we will keep the data for ten years.
If your order included a warranty or if you have purchases a Chapman’s Extended Warranty, the associated personal data will be kept until the end of the warranty period. We will also use this data to advise you when the warranty period is coming to an end.
We sometimes share your personal data with trusted third parties.
Examples of these third parties include IT companies who support our business systems and website, couriers and specialist engineers.
The policy that we apply to those organisations to keep your data safe and protect your privacy is as follows:
We do not share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA.
We do not share your personal data with third parties for any marketing purposes
Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
An overview of your different rights in given below.
You have the right to request:
You have the right to request a copy of any information about you that Chapman’s Electrical holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer, Chapmans Electrical, 112-119 Reddal Hill Road, Cradley heath, West Midlands, B64 5JN.
To ask for your information to be amended please contact our Customer Services team on 01384 566497 or email firstname.lastname@example.org.
If we choose not to action your request we will explain to you the reasons for our refusal.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
At present, we do not use any of the data that we hold for direct marketing purposes.
Should we undertake any direct marketing in the future, we will ask for your consent to do so. We may then contact you by your chosen method from time to time about new products, special offers or other information which we think you may find interesting.
If you have agreed that we may contact you, we may also use your information to contact you for market research purposes. We may contact you by your preferred method(s) which may include email, phone, fax or mail. We may use the information to customise our services and website according to your interests.
We never share data with third parties for marketing purposes.
We use your personal data to be able to draw up Standing Orders or Direct Debit Agreements relating to your finance agreement with us.
We will also use your details to stay in touch concerning the services we are delivering to you and you agreement with us.
When you then apply for a product or service from one of our chosen providers, your data will be collected and used by them under the terms of their own separate privacy policies.
Here are those individual privacy policies (links open in a new window; please note we can't be responsible for the content of external websites):
We may check your details with appropriate third parties (for example credit reference agencies, such as Experian) to ensure your information is accurate and fulfils our legal and regulatory obligations.
All applications for financial services products will be assessed on a case-by-case basis.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|