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Delivery & Recycling


How will my purchase be delivered?

Your purchase will be delivered to you by one of two methods.

  1. By our own engineers in our own vehicles.
  2. By an external carrier.

We aim to ensure a consistently high level of service in everything we do. Wherever feasible we prefer to deliver to you ourselves, where we can ensure proper handling throughout the process.

Larger items will normally be delivered for you by our own team. We will contact you to arrange the delivery using the details you supplied at checkout. If installation has also been requested then the engineer will perform this for you at the same time.

Smaller items may be dispatched via an external carrier where installation has not been requested. Please check all items carefully upon receipt and notify us immediately if any have arrived damaged. Any damage must be reported within 48 hours of the delivery taking place. Find out more here.


Where do you deliver to?

We cover a large proportion of the West Midlands region. You can check our coverage against your postcode with the table below.

ShrewsburySYSY1 to 6 & 8
TelfordTFAll except TF9
WorcesterWRAll except WR12

If you fall outside this area we may still be able to deliver to you but please contact us before ordering. The purchase will not be able to be completed via the website.


How much does it cost?

Our delivery rates are very simple.

If the value of goods purchased is above £100 then delivery is FREE!

If the value of goods purchased falls below £100 then delivery is just £10 anyway.

£0.01 - £99.99£10
£100 and overFREE


How can I be sure it's Chapmans at the door?

Chapmans is a family business. We are people oriented and thoroughly understand that privacy and security are a big concern.

Wherever possible we will arrive in a Chapmans liveried vehicle. All of our engineers are DBS (CRB) checked and carry photographic identification. If you have any concerns whatsoever, please feel free to ask to see it before allowing them access to your property.


Will I need to sign for anything?

Yes. You will need to be in take delivery. We ask you to sign to say your purchase has arrived.


What if I can't be there?

As long as somebody is available to accept the delivery that is not a problem. Please ensure that they are authorised to act on your behalf.


What if nobody can be there?

If we are delivering your goods our self, when we receive your order we will make arrangements with you to deliver when you are going to be available.

If your plans do change though and you need to reschedule the delivery, please let us know as soon as possible by calling on 0845 643 9649. We'll arrange another date with you.

External carriers have their own procedures but should leave a card with information if they missed you. They will normally try to deliver again the next day, or you can follow the instructions on the delivery card to arrange a different date. Our couriers may deliver your parcel to your neighbours if there's no answer when they call, you will find this information on the card.


Click and Collect

Click and Collect allows you to collect items yourself from the store. You might choose this option if you're in a rush and can't wait for delivery, or you live nearby.

All products on this website shown as being In stock are available to Click and Collect. Once you complete your purchase online you're free to come to the store and collect. It's usually helpful for us if you can give us a quick ring before you come on 0845 643 9649 . We'll do our best to have it ready when you arrive. You're welcome to bring your old product with you for recycling at the same time. Products can be recycled in this way on a like for like basis. Read more on recycling here.



Can you recycle my old appliance?

Yes, we can do that for you! We can collect your old appliance at the same time as we deliver your new one. Simply select this option during the checkout process.

Disposing of your old appliances can not only be a hassle due to their size but also because they sometimes contain chemical or non recycleable substances which need to be disposed of carefully.

Allow us to take your old one away for you and dispose of it properly.


How much does it cost?

For just £15 we will load up your old appliance when we deliver your new one. It will be transported back to our premises and disposed of safely and professionally, with respect for the environment.


Do I need to do anything?

  • If you are having your new product delivered, we ask that you make sure your old product has been safely disconnected and is in a fit state to take away before we arrive.
  • If you've purchased our installation service, we’ll also disconnect your old product for you as part of the service.

Built-in and integrated appliances should be safely disconnected and completely removed from their housing. Refrigeration appliances should be fully defrosted and free of water. Please note that if you are purchasing a freestanding appliance with installation we will not be able to disconnect and recycle an integrated appliance, you will need to contact us to book a separate service or preferably this will need to be disconnected prior to the installation taking place.

Gas and dual fuel cookers should be disconnected by Gas Safe registered engineers.

We certainly do not want to damage your property during collection, so in some circumstances we are not able to disconnect old appliances. Below are some examples of why we would not be able to disconnect for you:

  • Your old appliance is hard wired into a fused spur
  • Your old appliance has tap connections that have seized up
  • Your old appliance cannot be moved

If the item to recycle is likely to have any personal data stored on it, please ensure that the data has been deleted.


Will you take away the packaging?

If you have chosen to have your purchase installed aswell then when we deliver it we will unpack it and take all packaging away with us.

If you chose to have delivery only, the goods will are delivered in their protective packaging. Most packaging can be easily recycled with your normal household recycling or a trip to the local recycling facility


Can I recycle in-store if I collect?

If you've chosen to collect your purchase from our store, we can accept goods for recycling on a like for like basis. There is no charge for disposing of your old appliance in this way.

Before bringing any old items into the store for recycling, please make sure the they are in a presentable condition. If they are likely to have any personal data stored on them, please ensure that the data has been deleted.


WEEE Information

WEEE is an abbreviation for Waste Electrical and Electronic Equipment. Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We are proud to support your local authority in providing local recycling facilities for electrical equipment.

Crossed Out Wheelie Bin Recycling Symbol

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.