Delivery & Recycling



Delivery


How will my purchase be delivered?

Larger items will normally be delivered for you by our own team. We will contact you to arrange the delivery using the details you supplied at checkout. If installation has also been requested then the engineer will perform this for you at the same time.

Smaller items may be dispatched via an external carrier where installation has not been requested. Please check all items carefully upon receipt and notify us immediately if any have arrived damaged. You must notify us of any damage within 48 hours of the delivery taking place. Find out more here.

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Where do you deliver to?

We cover a large proportion of the West Midlands region. You can check our coverage against your postcode with the table below.

GENERAL AREA AREA CODE POSTCODES
Birmingham B ALL
Coventry CV ALL
Dudley DY ALL
Hereford HR HR1,4,6,7,8
Stoke-on–Trent ST ST19,17,18,20,16,15,21,14
Shrewsbury SY SY1 to 6 & 8
Telford TF All except TF9
Worcester WR All except WR12
Walsall WS All
Wolverhampton WV All

If you fall outside this area we may still be able to deliver to you but please contact us before ordering. The purchase will not be able to be completed via the website.

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How much does it cost?

Our delivery rates are very simple.

If the value of goods purchased is above £100 then delivery is FREE!

If the value of goods purchased falls below £100 then delivery is just £10.

VALUE OF GOODS COST OF DELIVERY
£0.01 - £99.99 £10
£100 and over FREE

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How can I be sure it's Chapmans at the door?

We thoroughly understand that privacy and security are a big concern.

Wherever possible we will arrive in a Chapmans liveried vehicle. All of our engineers are DBS (CRB) checked and carry photographic identification. If you have any concerns whatsoever, please feel free to ask to see it before allowing them access to your property.

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Will I need to sign for anything?

Yes. You will need to be in to take delivery. We ask you to sign to say your purchase has arrived.

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What if I can't be there?

As long as somebody is available to accept the delivery that is not a problem. Please ensure that they are authorised to act on your behalf.

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What if nobody can be there?

If we are delivering your goods our self, when we receive your order we will make arrangements with you to deliver when you are going to be available.

If your plans do change though and you need to reschedule the delivery, please let us know as soon as possible by calling on 01384 566497. We'll arrange another date with you.

External carriers have their own procedures but should leave a card with further information, if they missed you.

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Click and Collect

Click and Collect allows you to collect items yourself from the store. You might choose this option if you're in a rush and can't wait for delivery, or you live nearby.

All products on this website shown as being In stock are available to Click and Collect. Once you complete your purchase online you're free to come to the store and collect. It's usually helpful for us if you can give us a quick ring before you come on 01384 566497 . We'll do our best to have it ready when you arrive.

You're welcome to bring your old product with you for recycling at the same time. Products can be recycled in this way on a like for like basis. Read more on recycling here.

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Recycling


Can you recycle my old appliance?

We can collect your old appliance at the same time as we deliver your new one. Simply select this option during the checkout process.

Disposing of your old appliances can not only be a hassle due to their size but also because they sometimes contain chemical or non recycleable substances which need to be disposed of carefully.

Allow us to take your old one away for you and dispose of it properly.

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How much does it cost?

For just £15 we will load up your old appliance when we deliver your new one. It will be transported back to our premises and disposed of safely and professionally, with respect for the environment.

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Do I need to do anything?

If you've purchased our installation service, we’ll also disconnect your old product for you, as part of the service.

If you are just having your new product delivered, without installation, please make sure your old product has been safely disconnected and is in a fit state to take away before we arrive.

Built-in and integrated appliances should be safely disconnected and completely removed from their housing. Refrigeration appliances should be fully defrosted and free of water. Please note that if you are purchasing a freestanding appliance with installation we will not be able to disconnect and recycle an integrated appliance for you, you will need to contact us to book a separate service. Preferably, this will need to be disconnected prior to the installation taking place.

Gas and dual fuel cookers should be disconnected by Gas Safe registered engineers.

In some circumstances we are not able to disconnect old appliances. Below are some examples of why we would not be able to disconnect for you:

  • Your old appliance is hard wired into a fused spur
  • Your old appliance has tap connections that have seized up
  • Your old appliance cannot be moved

If the item to recycle is likely to have any personal data stored on it, please ensure that data has been adequately deleted.

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Will you take away the packaging?

If you have choose to have your purchase installed, when we come we will unpack it and take all packaging away with us.

If you choose delivery only, the goods will be delivered in their protective packaging. Most packaging can be easily recycled with your normal household recycling or a trip to the local recycling facility

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Can I recycle in-store if I collect?

If you've chosen to collect your purchase from our store, we can accept goods for recycling on a like for like basis. There is no charge for disposing of your old appliance in this way.

Before bringing any old items into the store for recycling, please make sure the they are in a presentable condition. If they are likely to have any personal data stored on them, please ensure that data has been adequately deleted.

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WEEE Information

WEEE is an abbreviation for Waste Electrical and Electronic Equipment. Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Crossed Out Wheelie Bin Recycling Symbol

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment too.

To remind you that old electrical equipment should be recycled, it is now marked with the crossed-out wheelie bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) into your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

As a responsible retailer, we financially support the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

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