Terms & Conditions
Pricing
All prices include VAT. No contract is created until we have accepted your order. Prices quoted are subject to availability. If incorrect pricing has occurred, for example by typing error or error in pricing from our suppliers, we will halt processing of your order. We'll contact you immediately with the actual price of the goods. You then have the option to proceed at the updated price. The order will only proceed with your explicit authority.
Extended Warranties
As an award winning member of Retra, the UK’s leading trade association for independent electrical retailers and servicing organisations, we are pleased to be able to offer you an Extended Warranty on many purchases either online or in-store. Simply choose the required warranty period for products in your basket during checkout or, if you prefer, complete your purchase offline in our showroom in Cradley Heath.
An extended warranty protects you against breakdowns and gives peace of mind beyond the manufacturer's warranty period, which is usually only for one or two years. Smartcare extended warranties last for up to 5 years and are supplied through RetraCare, a specialised arm of Retra. In the event you need a repair outside of the manufacturer's warranty period and inside your chosen extended warranty period, you simply contact RetraCare, who take care of all the rest. It may even be our own service engineers who are dispatched to enact the repair for you, so you can be sure you're in good hands!
There are no hidden costs, the cover includes the cost for parts, labour and call out. There are no limits to the number of claims you can make during the extended warranty period, to the value of the original product for the duration of the cover, so you can rest easy knowing you are completely protected. If for any reason a repair is not possible then RetraCare will replace it with a product of equivalent or similar specification. You can find out more about the Terms & Conditions of the Smartcare Extended Warranties we offer in this pdf document from RetraCare. Or contact us for more information.
Fraud Protection
We have robust security measures in place to validate orders placed through this website. All orders are checked as thoroughly as possible using the information provided. As a result of these extra security measures, it is possible that we might need to speak to you prior to the goods being dispatched so we may put the order temporarily on hold until we do so. These measures help us to protect you, as well as ourselves. Please don't be offended if we contact you to make additional security checks after you have placed your order.
Accuracy of Information
Although great care is taken to ensure accuracy of information, all images, descriptions and specifications should be considered as being displayed for guidance only. There may be variations made during manufacture which we have no way of knowing. For example, colours may vary during production runs, stands shown may differ from those supplied, remote control designs may be updated etc. Some products may require set-up and/or assembly before use. For example TVs, DVDs and radios may require tuning. Stands may need assembly. Kitchen appliances may need to have transit bolts removed etc.
Payments
Payment is required during the checkout process. Most major credit and debit cards and Paypal are accepted to make the payment. If you experience any problems whilst making a payment please contact us for advice. Although payment is made when the order is placed, a contract between us is not formed until we have processed the transaction and begun the dispatch process.
Use of this Website
By browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chapmans relationship with you in relation to this website.
The term "Chapmans" or "us" or "we" refers to the owner of the website whose registered office is 112-119 Reddal Hill Road, Cradley Heath, B64 5JN. The term "you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
