Ordering & Returns


Ordering


How to Place an Order

The ordering process is really straight forward. Simply add items to your shopping basket and, when you're ready, check out and make your payment. Payment can be made with most credit or debit cards, or with Paypal.

You can use the menus or the search facility to locate items you are interested in. Tapping/clicking on an item will open its detail page, where you can view more images and find more detailed specifications.

Viewing the contents of your basket will allow you to verify the items you are about to order and complete the purchase. Options for installation and disposal are offered here.

During checkout, you are given the option to create an account on the website, which can store your details so you won't have to enter them all again the next time you shop with us.

If you encounter any difficulties in using the website or completing the checkout process please get in touch and we'll be happy to help!

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What happens next

Firstly, we'd like to thank you for your custom.

On completion of the checkout process, you'll be sent an email with details of your order. If you created an account during checkout you'll be sent a welcome email with your account details.

For larger items we'll contact you to arrange delivery of your purchase. If you order installation, the installation will normally take place at the time of delivery and the engineer will bring it with them.

Smaller items may be sent via carrier. We'll contact you to let you know when they've been dispatched.

Please inspect all goods carefully when they arrive and let us know of any damage immediately. You must notify us of any damage within 48 hours of receipt. Read more here.

You can find much more detailed delivery and recycling information here.

We hope you will be very happy with your purchase. Thank you again for your custom. If you have any concerns please don't hesitate to get in touch.

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Pricing

All prices include VAT. No contract is created until we have accepted your order. Prices quoted are subject to availability.

If incorrect pricing has occurred, for example by typing error or error in pricing from our suppliers, we will halt processing of your order. We'll contact you immediately with the actual price of the goods. You then have the option to proceed at the updated price. The order will only proceed with your explicit authority.

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Extended Warranties

You can choose your extended warranty period, where available, when adding items to your basket or when viewing your basket before check out.

An extended warranty protects you against breakdowns and gives peace of mind beyond the manufacturer's warranty period, which is usually only for one or two years.

Smartcare extended warranties last for up to 5 years and are supplied through RetraCare. If you need a repair outside of the manufacturer's warranty period and inside your chosen extended warranty period, you simply contact RetraCare, who take care of all the rest.

There are no hidden costs and the cover includes parts, labour and any call out. You can find out more about Smartcare Extended Warranties by RetraCare here. Or contact us for more information.

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Fraud Protection

We have robust security measures in place to validate orders placed through this website. All orders are checked as thoroughly as possible using the information provided.

As a result of these extra security measures, it is possible that we might need to speak to you prior to the goods being dispatched so we may put the order temporarily on hold until we do so.

These measures help us to protect you, as well as ourselves. Please don't be offended if we contact you to make additional security checks after you have placed your order.

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Accuracy of Information

Although great care is taken to ensure accuracy of information, all images, descriptions and specifications should be considered as being displayed for guidance only.

There may be variations made during manufacture which we have no way of knowing. For example, colours may vary during production runs, stands shown may differ from those supplied, remote control designs may be updated etc.

Some products may require set-up and/or assembly before use. For example TVs, DVDs and radios may require tuning. Stands may need assembly. Kitchen appliances may need to have transit bolts removed etc.

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Payments

Payment is required during the checkout process. Most major credit and debit cards and Paypal are accepted to make the payment. If you experience any problems whilst making a payment please contact us for advice.

Although payment is made when the order is placed, a contract between us is not formed until we have processed the transaction and begun the dispatch process.

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Use of this Website

By browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chapmans relationship with you in relation to this website.

The term "Chapmans" or "us" or "we" refers to the owner of the website whose registered office is 112-119 Reddal Hill Road, Cradley Heath, B64 5JN. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

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Cancellation and Returns


Cancelling an order

If you wish to cancel your order you have the right to do so, providing you formally notify us of your intent to do so within 14 calendar days from the day after delivery. We aim to make it straightforward for you to do so. There are some steps you need to take and some things you need to be aware of.

Please notify us that you are cancelling the order by email to hello@chapmanselectrical.co.uk
Please clearly state that you are cancelling the order, and include:

  • Your name
  • Your address
  • Your order number
  • A description of the goods you are returning

You don't need to give any reason for cancelling but we'd appreciate it if you could.

The goods supplied must then be returned to us, at your own expense and within 14 days of your notice to cancel - Chapmans Electrical, 112-119 Reddal Hill Road, Cradley Heath, West Midlands, B64 5JN.

We are able to arrange for collection of the goods, if requested. Please contact us for the exact charges, which vary depending on the item.

Providing the goods are returned complete, in original condition and with all accessories (including any free gifts supplied) you will receive a refund within 14 days of the goods being received back, including the original cost of delivery.

If the returned goods are missing any factory packed accessories you will be charged for their replacement. A deduction will be made from the amount refunded for any diminished value if, when the items are returned, they show any signs of use or have incurred damage. If your purchase included installation and the installation was carried out, the cost of installation is not refundable.

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Faulty Goods

Occasionally faults do happen, even in brand new goods. We're sorry if your goods have developed a problem.

Please get in touch and let us know. We'll need some details from your invoice or receipt so it's helpful to have that available.

Often, manufacturers want to resolve faults within their warranty period by themselves. We may ask you to contact them directly and supply you with the details, but can do so on your behalf if you wish. They will then make arrangements with you to resolve the issue. Please don't be offended if this is suggested, we want to resolve the issue quickly for you and this will simply be the most efficient way to do so.

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Damaged Goods

We are very sorry if your item has arrived damaged. We know it can be frustrating.

Please let us know as soon as you can. You must notify us of any damage within 48 hours of receipt.

Although every care is taken, if property damage has occurred during installation, you must notify us within 48 hours of the installation taking place.

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How to Complain

If you feel there is a problem with any of the services provided or the goods you have received, we apologise. Please let us know using any of the means below and we will do our very best to rectify things for you.

We always aim to get things right first time but appreciate that mistakes do happen and goods may develop issues. We know it is frustrating and will work quickly to resolve things for you.

If you then wish to dispute any resolution however, and purchased the goods online, there now exists the possibility to enter into arbitration using the European Online Dispute Resolution Platform if you wish to do so.

If you are still unhappy regarding the resolution of a financial matter, further details of how to complain can be found at the Financial Conduct Authority or Financial Ombudsman.

Contact Information:

Tel: 01384 566497
Email: hello@chapmanselectrical.co.uk
Address:
A.E. Chapman & Co. (Old Hill) Ltd.
112-119 Reddal Hill Road
Cradley Heath
West Midlands
B64 5JN

Company Registration No: 371611
Place of Registration: England and Wales, UK

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Repair Services


Appliance Repairs

Chapmans offer a full repair service for "white goods" appliances and catering equipment, both domestic and commercial, of any make and model.

Buy online or contact us to book and engineer.

Covering all of Birmingham, Coventry, Dudley, Hereford, Walsall, Wolverhampton, Worcester and most of Stoke, Shrewsbury, Telford and the West Midlands, UK we offer a full maintenance service for all:

  • Washing machine and washer dryer repair
  • Tumble dryer and spin dryer repair
  • Dishwasher repair
  • Fridge and freezer repair including American style and wine coolers
  • Oven, hob, cooker and cooker hood repair, including integrated appliances
  • Commercial chillers, fridges, freezers and cold storage
  • Commercial rotary ironer and bed type ironer repair
  • Commercial dishwasher, glasswasher and catering equipment repair
  • and more..

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TV & Audio Equipment Repair

Chapmans offer a full "brown goods" repair service for TV and audio equipment, of any make and model, both domestic and commercial.

Buy online or contact us to book and engineer.

Some common problems we encounter are:

  • Broken or damaged TV screen
  • No sound output
  • Distortion or crackling/hissing audio
  • Annoying rattles and vibrations
  • Speaker damage
  • Amplifier in need of repair
  • Turntable not rotating
  • No power apparent, just dead
  • Water damage to the electronics

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