How to Place an Order

The ordering process is really straight forward. Simply add items to your shopping basket and, when you're ready, check out and make your payment. Payment can be made with most credit or debit cards, or with Paypal.

You can use the menus or the search facility to locate items you are interested in. Tapping/clicking on an item will open its detail page, where you can view more images and find more detailed specifications.

Viewing the contents of your basket will allow you to verify the items you are about to order and complete the purchase. Options for installation and disposal are offered here.

During checkout, you are given the option to create an account on the website, which can store your details so you won't have to enter them all again the next time you shop with us.

If you encounter any difficulties in using the website or completing the checkout process please get in touch and we'll be happy to help!

What happens next

Firstly, we'd like to thank you for your custom.

On completion of the checkout process, you'll be sent an email with details of your order. If you created an account during checkout you'll be sent a welcome email with your account details.

For larger items we'll contact you to arrange delivery of your purchase. If you order installation, the installation will normally take place at the time of delivery and the engineer will bring it with them.

Smaller items may be sent via carrier. We'll contact you to let you know when they've been dispatched.

Please inspect all goods carefully when they arrive and let us know of any damage immediately. You must notify us of any damage within 48 hours of receipt. You can find much more detailed delivery and recycling information on our dedicated [Delivery & Recycling] page.

We hope you will be very happy with your purchase. Thank you again for your custom. If you have any concerns please don't hesitate to get in touch.

Cancelling an order

If you wish to cancel your order you have the right to do so, providing you formally notify us of your intent to do so within 14 calendar days from the day after delivery. We aim to make it straightforward for you to do so. There are some steps you need to take and some things you need to be aware of.

Please notify us that you are cancelling the order by email to sales@chapmanselectrical.co.uk

Please clearly state that you are cancelling the order, and include:

• Your name

• Your address

• Your order number

• A description of the goods you are returning

You don't need to give any reason for cancelling but we'd appreciate it if you could.

The goods supplied must then be returned to us, at your own expense and within 14 days of your notice to cancel - Chapmans Electrical, 112-119 Reddal Hill Road, Cradley Heath, West Midlands, B64 5JN.

We are able to arrange for collection of the goods, if requested. Please contact us for the exact charges, which vary depending on the item.

Providing the goods are returned complete, in original condition and with all accessories (including any free gifts supplied) you will receive a refund within 14 days of the goods being received back, including the original cost of delivery.

If the returned goods are missing any factory packed accessories you will be charged for their replacement. A deduction will be made from the amount refunded for any diminished value if, when the items are returned, they show any signs of use or have incurred damage. If your purchase included installation and the installation was carried out, the cost of installation is not refundable.

Faulty Goods

Occasionally faults do happen, even in brand new goods. We're sorry if your goods have developed a problem.

Please get in touch and let us know. We'll need some details from your invoice or receipt so it's helpful to have that available.

Often, manufacturers want to resolve faults within their warranty period by themselves. We may ask you to contact them directly and supply you with the details, but can do so on your behalf if you wish. They will then make arrangements with you to resolve the issue. Please don't be offended if this is suggested, we want to resolve the issue quickly for you and this will simply be the most efficient way to do so.

Damaged Goods

We are very sorry if your item has arrived damaged. We know it can be frustrating.

Please let us know as soon as you can. You must notify us of any damage within 48 hours of receipt.

Although every care is taken, if property damage has occurred during installation, you must notify us within 48 hours of the installation taking place.