Help And Support

Delivery is FREE if the value of your purchased goods is £100 or over. For orders under £100, delivery is a flat rate of just £10. We deliver to a large proportion of the West Midlands region.

Yes! We can safely and professionally recycle your old appliance for just £15 when we deliver your new one. Please make sure the old appliance is fully disconnected and empty of water/defrosted before we arrive (unless you have also purchased our Installation Service, in which case we will disconnect it for you).

You have the right to cancel your order within 14 calendar days from the day after delivery. You must notify us by email, and the goods must be returned in their original condition (with all accessories) at your own expense. Refunds are issued within 14 days of us receiving the goods back.

Our Standard Installation includes disconnecting your old appliance, unpacking and positioning the new one, removing transit bolts, connecting it to existing, reachable electrical/water/drainage services, levelling the machine, testing it, and taking away all the packaging.

Despite our best efforts, damage can occasionally occur in transit. Please inspect your goods carefully upon arrival and notify us immediately if anything is damaged. You must report any damage to us within 48 hours of delivery.

Yes, somebody needs to be available to sign for the delivery. It doesn't have to be you specifically, as long as it is somebody authorised to act on your behalf. If nobody can be there, please call us on 01384 566497 as soon as possible to reschedule.

If your plans change, please let us know as soon as you realise by calling 01384 566497 so we can reschedule. If we are delivering the goods ourselves and you miss the appointment, we will need to arrange a different date with you. If a smaller item was sent via an external carrier, they will usually leave a card with further instructions on how to rearrange your delivery.